1、 customer service training plan
For the convenience of our end users can better, faster, more secure, more comprehensive use of our equipment, we will send engineers to the end users of the technical personnel to provide free technical training.
The training plan is as follows:
(1) the Chinese side on end users and technical personnel to operate and repair training, training should be conducted to Chinese. Technical training personnel can be fluent in the language manual.
(2) we sent the training staff, with more than 5 years of experience in repair products offered on. The training of personnel training plan to submit a resume together with the end user, end user training personnel think inappropriate for replacement.
(3) on-site training: our on-site training in equipment after installation, arrange engineers how to carry on the parts assembly, how to troubleshoot such guidance and demonstration, and the technical staff to carry out the actual operation and maintenance training. The on-site training fee free.
The training schedule
|Project name||Passengers||Time (day)||Location requirements||Specific location||Price||Remarks|
|Site training||Meet the requirement number, 3 ~ 5 persons / vehicles||To meet the requirement of time||The designated place (domestic)||The designated place (domestic)||RMB||Including price||Standard: the more skilled personnel can operate independently.|
2, customer service service system
3, the maintenance plan and quality assurance commitment
Chengdu speeddragon International Trading Co., Ltd. is a professional engaged in product sales and customer service fire company, with sales and customer service service perfect guarantee system. In the country has a number of offices, to provide products to buy products, repair and maintenance for customers a full range of all in one service.
We make the following commitments for fire protection products:
(1) we guarantee that the goods are brand new, unused, and full compliance with the quality, specifications and performance as stipulated in the contract requirements of genuine.
(2) we guarantee that the goods in the correct installation, use and maintenance conditions, has satisfactory performance in the internal life.
(3) within the warranty period, we sent the relevant professional and technical personnel, the end user guide on the normal use of equipment.
(4) our permanent repair mechanism in China, processing repair service, the service is available within 24 hours, and continuous service, until the fault is removed completely back to normal service so far. The repair mechanism has enough spare parts, in order to meet the need of repair.
(5) in the final acceptance of the goods for twelve months after the quality guarantee period, we are responsible for any shortcomings or faults occur due to defects in design, workmanship or materials, our expense.
On the other, our customer service service provided over the terms of service at the same time, also meet customer requirements as follows, if there is a conflict or insufficient, customer requirements, terms of service provided by the Chinese party as.
1 I for the buyer to provide free training services, and assigned responsibility for contact with the party after sale service. The main contents of training for constructing the basic structure, main components of the goods, daily operation, maintenance and management, common troubleshooting, emergency treatment, such as the party did not use the same type of goods, Party B should the goods of the party for the corresponding technical training, training location is mainly installed in the cargo the site or agreed by both parties.
2 the quality guarantee period (referred to as the "warranty period") for 1 years, lifetime warranty, the warranty period from the two sides signed quality acceptance of goods in the calculation of single date, warranty costs included in the price.
Within the warranty period, the implementation of repair, maintenance of our package is responsible for the provision of the goods, no charge, but the force majeure (such as fire, lightning) except caused by failure.
3 all the goods are warranty service for our door-to-door service, we send the goods by using on-site repair, all expenses incurred shall be borne by us.
4 the warranty period of the goods after consultation by both parties to maintain.
5 in the warranty period, we shall make regular inspection and maintenance of the equipment.
4, plan ability and technical support
1, the purpose of the company
Speak speak speak speak benefit brand process technology
2, service commitment
(1), quality assurance: Chengdu speeddragon International Trading Ltd is the original factory packaging manufacturers to provide products, in accordance with the ISO quality certification system (attached certificate of ISO quality certification system), and provide technical information of products (including installation manuals, product packing list, product manual, certificate and warranty certificate etc.).
(2), warranty commitment: our of the supply agreement provided within the validity period of all product warranty period is one year, to provide technical and maintenance support service life. Our company offers a lifetime warranty on all products and the whole system, in addition to the fault free warranty repair, including routine inspection, vehicle and auxiliary equipment adjustment, lubrication and maintenance content.
In the 12 month warranty period, at least two visits to the buyer, to understand the operation of the product, and is responsible for solving all the problems of the products.
(3), technical support: use our company free of charge to the customer training products. Our company provides reliable technical support for product life. Our company patented part, you have permanent right to use the patent, sharing.
(4), equipment acceptance procedures -- acceptance process operating in strict accordance with the manufacturers commitment: normally in equipment installation and commissioning and training equipment to the user operation and simple maintenance, without quality or operational problems the user according to the contract time for approval formalities.
(5), response time: our company has set up a number of sales and service center in the country, equipped with product repair technicians, laid consumable wearing parts, can be fully guaranteed in the warranty period, the general fault response time is less than 5 hours, arrived at the scene less than 24 hours. Emergency response time is less than 1 hours, arrived at the scene and no more than 12 hours. If the goods are not excluded in fault repair 8 hours after work, we should spare goods within 12 hours to provide not less than the fault equipment specifications, grade price is used, until the fault repair of goods.
(6): Chengdu jalon, service system for international trade limited company provides two layer security system to provide products:
6.1 when the equipment fails, professional technicians will be sent to the specified repair within the specified time;
6.2 after sale service department will regularly visit once a month to the user (telephone or site), listen to your suggestions and opinions, solve practical problems for you, the maximum to meet the needs of users.
(7), service time: we provide 7 * 24 hours a day.
3, after sale service guarantee
(1), ensure the strength of the company: Chengdu speeddragon International Trading Co., Ltd. has a strong customer service team, to solve the question put forward by users (such as user repair, troubleshooting, complaints etc.), arrange the technician on-site maintenance and repair work, to provide customers with good service and spare parts supply, ensures the normal operation of equipment.
(2), repair response program:
2.1 users received repair -- send repair staff within the stipulated time to on-site repair, and fill in the customer service service record please sign to confirm daily customer service report -- analysis, input file.
2.2 customer service personnel in the inspection found problems with the user equipment -- contact booking repair time -- within the stipulated time to send staff to repair on-site repair, and fill in the customer service service record please sign to confirm daily customer service report -- analysis, input file.
Our company for all products using the door repair way, provided by the three level support personnel, repair repair technician, technical manager.
4, the complaint system and contact
(1), if you have any suggestions for our services, please refer to the customer service service department manager.
(2), complaints of the problem to users, it is our responsibility to verify, the punishment will be different levels of managers and managers, and apologize to the user an. If it is not our responsibility, the relevant staff will explain to the user, the user can hope to give our greatest support.
5, product acceptance
1, the contract goods installation completed and preliminary approval within 5 working days after the transfer of all documents, approval should be carried out in both sides to sell, buy.
2, acceptance, according to the provisions of the relevant national standard. If the acceptance of the delivered goods are shipped, defective, damaged or otherwise fails to conform with the provisions of this contract the buyer shall make a detailed record, site, or by the buyer, seller signed a memorandum. The effective evidence of the field records can be used as a supplement, deletion or memos and replacement of damaged parts. The relevant expenses incurred shall be borne by the seller, after the extension of the corresponding period of acceptance.
3, if the contract goods transport and installation, shortage of the goods damaged in the process caused by the accident, the Seller shall promptly arrange transshipment, to ensure the completion of the contract goods installation and debugging success. Exchange related expenses shall be borne by the seller.
4, the seller to provide the goods under contract does not infringe any third party's patent, trademark or copyright.Otherwise, all costs and expenses incurred in the Seller shall bear tort liability for patent or copyright third party and bearing after.
5, acceptance requirements
The vehicle was verified by the buyer and relevant experts, vehicle configuration, manufacturers, logo, certificate, specification verification, such as the discovery of configuration does not meet the quality requirements, problems of visual damage, deformation, the buyer can be judged to be unqualified, have the right to request a return or replacement.
6, acceptance conditions
A. has supplied all the goods and materials within the scope of the contract.
B. imported products provide Chinese instructions.
The C. trial operation, the performance indicators to meet the tender requirements of technology contract buyer.
D. debugging and running when the problem has been solved to the buyer's approval.